Frequently Asked Questions

At Belle de lune, every order is carefully tracked from our warehouse. We always provide a secure tracking number, and shipping is 100% free in mainland France on all orders.

If something isn't quite right, our team is here to help. You can return your order within 30 days in accordance with our returns policy, and we'll work with you to find the best solution.

Enter your order number and the email address used at checkout on our Track your order page. You can view delivery status in real time.

We accept major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay — for simple, fast, and secure checkout.

Yes. Once your order is confirmed, you'll receive a confirmation email in your inbox. If you don't see it, check your spam folder or contact us — our team will be happy to help.

We photograph every piece to reflect its colour, fit, and fabric as accurately as possible. If an item doesn't meet your expectations on arrival, our team is here to help — returns are accepted within 30 days in accordance with our returns policy.

You'll always reach a real person. Our customer service team is available before and after your purchase, and every message is handled with care. Visit our contact page — we'll get back to you as soon as possible.

See the size guide on each product page. If you have questions, our team can advise you via our contact page before you buy.